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Order question, tag trouble, or anything about your pet's profile — send a message and a human will get back to you.
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Use the form, or email us directly — both land in the same inbox. We reply within one working day, usually much sooner.
Asking about an order or a specific tag? Pop the order number or the short code printed on the tag into the form — it helps us sort things in one reply.
Quick answers to common questions live on the FAQ page. Found a pet wearing a tag? Start here instead.